Refund Policy

This Refund Policy (Policy) outlines the terms and conditions under which The Yard(we, us, or our) will provide refunds to customers (you or your) for purchases made through our online store. This Policy is intended to establish the legal relations between us and you, and to comply with applicable consumer protection laws.

 

 2. Eligibility for Refunds

 

 2.1 General Eligibility

 

We offer refunds on products under the following conditions:

 

- The product must be returned within 30 days of the purchase date.

 

- The product must be unused, in the original packaging, and in the same condition that you received it.

 

- Proof of purchase must be provided (e.g., order confirmation email, receipt).

 

 2.2 Non-Refundable Items

 

Certain items are non-refundable, including but not limited to:

 

- Gift cards

 

- Downloadable software products

 

- Personalized or customized items

 

- Perishable goods (e.g., food, flowers)

 

 3. Process for Requesting a Refund

 

 3.1 Initiating a Return

 

To initiate a return, please contact our Customer Support team at [Customer Support Email] with your order number and a brief explanation of the reason for the return. We will provide you with instructions on how to return your item(s).

 

 3.2 Return Shipping

 

Unless the return is due to a defect or an error on our part, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

 4. Processing of Refunds

 

 4.1 Inspection and Approval

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

 

 4.2 Late or Missing Refunds

 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [Customer Support Email].

 

 5. Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Customer Support Email] for further instructions.

 

 6. Exceptions and Special Circumstances

 

 6.1 Sale Items

 

Only regular priced items may be refunded. Sale items cannot be refunded.

 

 6.2 International Orders

 

For international orders, return shipping costs may be higher and will be borne by you unless the return is due to a defect or an error on our part.

 

 7. Changes to This Policy

 

We reserve the right to update or modify this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this Policy periodically to stay informed about our refund practices.

 

 8. Contact Information

 

If you have any questions about this Policy, please contact us at:

 

- Email: info@theyard.com

 

- Phone: 936-304-1882

 

- Mailing Address: 1430 N Temple Dr. Diboll TX 75941

 

By making a purchase with us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. Thank you for shopping with The Yard

 

The Yard reserves all rights to this policy and its enforcement.